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Hey there! If you're running a law firm, you already know that juggling clients, cases, and calendars can feel like trying to keep a dozen eggs in the air—without letting any drop. I've seen tons of law firms struggle with this myself. Early in my consulting career, I...

Today, we're diving into a topic that might seem a bit out of left field for some of you running smaller practices: the world of Customer Relationship Management, or CRM, systems. Now, I know what you're thinking, "CRM systems are for the big leagues, right?" Well,...