Your pipeline is only as fast as your slowest human.

Most law firms have the same quiet bottleneck: a person who has to remember to move a matter to the next stage. They don’t have to. Here’s how we think about intake system design at MFA — and why it changes everything. When I audit a firm’s intake...

An Intake Isn’t a Form. It’s a Decision Engine.

I didn’t hire a transactional law firm because I wanted to. I hired one because I needed to. Five years after getting divorced through mediation, I found myself in a situation I could no longer manage on my own. I had tried — for years — to carry the stress, to stay...